AWS Incident Manager LAB

 

AWS Incident Manager is a service that helps you manage and resolve incidents in your AWS environment. It provides a centralized console to track incidents, coordinate response teams, and communicate with stakeholders.

Prerequisites

• An AWS account
• Basic understanding of AWS services

Step-by-Step Guide

1. Create an Incident Manager Response Plan

• Launch Incident Manager: In the AWS Management Console, search for "Incident Manager" and launch the service.
• Create Response Plan: Click on "Create response plan".
• Define Response Plan: Define the steps and procedures to follow when responding to incidents.

AWS Incident Manager Create Response Plan screen

2. Create an Incident

• Create Incident: When an incident occurs, create an incident in Incident Manager.
• Provide Incident Details: Provide details about the incident, such as the root cause, impact, and response team.

AWS Incident Manager Create Incident screen

3. Manage Incident

• Manage Incident: Use the Incident Manager console to track the progress of the incident, assign tasks to response teams, and communicate with stakeholders.

AWS Incident Manager Manage Incident screen

4. Coordinate Response Teams

• Coordinate Teams: Use Incident Manager to coordinate the activities of different response teams involved in the incident.

5. Communicate with Stakeholders

• Communicate with Stakeholders: Use Incident Manager to communicate with stakeholders about the incident, its impact, and the status of the response.

6. Close Incident

• Close Incident: Once the incident is resolved, close it in Incident Manager.

Additional Considerations

• Customizations: Customize Incident Manager to meet your organization's specific needs.
• Integrations: Integrate Incident Manager with other AWS services like CloudWatch and SNS for automated notifications.
• Automation: Automate incident response processes using AWS Lambda and other services.