Service Transition manages transition of a new or changed service. It ensures all changes to the service management processes are carried out in coordinated way.
Objectives
| Sr.No. | Objectives |
|---|---|
| 1 |
Provide a consistent framework for evaluating the service capability and risk profile before a new or changed service is released or deployed.
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| 2 |
Establish and maintain the integrity of all identified service assets and configurations as they evolve through the service transition stage.
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| 3 |
Plan and manage the capacity and resources required to package, build, test, and deploy a release in to production and establish the service specified in the customer and stakeholder requirements.
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| 4 |
Provide efficient repeatable build and installation mechanisms that can be used to deploy releases to the test and production environments and be rebuilt if required to restore service.
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| 5 |
Ensure that service can be managed, operated and supported in accordance with the requirements and constraints specified in service design.
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Service Transition Benefits
Service Transition helps to improve several things as discussed below −
- Quick adaptability to new requirements
- Transition management of mergers, de-mergers, acquisitions and transfer of services
- Success rate of changes and releases for the business
- Success rate of changes and releases for the business
- Predictions of service levels and warranties for new and changed service
- Confidence in the degree of compliance with business and governance requirements during change
- Variation of actual against estimated and improved plans and budgets
- Productivity of business customer staff
- Timely cancellation or changes to maintenance contracts for software and hardware when components are decommissioned.
- Understanding the level of risk during and after change
Service Transition Processes
Here are the processes involved in Service Transition −
| Sr.No. | Process & Description |
|---|---|
| 1 |
Transition Planning and Support
This process deals with management and control of transition plan.
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| 2 |
Change Management
This process ensures manage and control change management process. It also prevents any unauthorized change to occur.
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| 3 |
Service Asset and Configuration Management (SACM)
It maintains database for configuration items such as servers, switches, routers etc.
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| 4 |
Release and Deployment Management
This process deals with management and control of movement of releases to test and live environment.
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| 5 |
Service validation and Testing
This process deals with the quality of services offered.
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| 6 |
Knowledge Management
This process deals with gathering, storing, analyzing, and sharing knowledge.
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