ITIL - Access Management

Overview

Access Management deals with granting access to authorized access while preventing access to non-authorized users.

Access Manager is the process owner of this process.

Key Points −

• Access Management is also known as ‘rights management’ or ‘identity management’
• Access Management process is executed by technical and application management functions.
• Access Management can be initiated by Service Request through Service Desk

Value to business

Access Management adds value to business in following ways −

• Employees have right level of access to execute their jobs effectively
• The ability to audit use of services and to trace the abuse of services
• Controlled access to services ensures that organization is able to maintain more effectively the confidentiality of its information

Access Management Process

Activates involved in Access Management are self explanatory as shown in the following diagram